Jacque K Jtc

These machines SUCK!

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I have a joy and a maker, both suck. they don't let you pick no *** mat even though i am using their expensive *** smart vinyl.

The program is the problem on this issue to be honest not the machines themselves. On another issue the wheels that feed the vinyl through the machines go bonkers sometimes and you can't replace them, well come to find out you can but they are no help. My joy doesn't "talk" to my main computer so I must use it on my phone or ipad only and the make the exact opposite.

Sometimes my maker runs fine off of my lap top just depends on the day. I am going back to my silhouette

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Loss:
$500
Pros:
  • When they work they are fast
Cons:
  • Only work correctly about 25 percent of the time

Preferred solution: fix the problems

Valeria A Ykn

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Verified Reviewer

My cricut doesnt work anymore

My cricut doesnt work anymore
My cricut doesnt work anymore - Image 2
I want help. The button is in red and I can't fix it. I already bought a new charger and updated my machine and nothing works.
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Loss:
$300

Preferred solution: Full refund

Jacqueline G Tit

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Verified Buyer
|

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Verified Reviewer

For refund for Cricuit Mini

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Cricut - For refund for Cricuit Mini
I purchased the cricuit mini on 10-13-23. In December a red code light started blinking followed by smoking of this product. I called weeks ago and was got a guy representative that said leave a call back number for a return call. I never received the call. Each time I called the line was busy. Please return my call so I can get a refund please. The reference no. Is 10510**** and the price is $47.00. I purchased it from Hobby Lobby.
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Loss:
$47
Pros:
  • Reliability
Cons:
  • Problems returning it from store i purchase from

Preferred solution: Full refund

Ainsleigh Sio

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Verified Reviewer

Mi cuenta

Cricut - Mi cuenta
no puedo meterme ami cuenta ya asta cambie la contraseña y ahí pongo q se me olvida la contraseña y No recibo mensaje de cricut ami correo. E pagado una menbresia y nesesito ayuda por favor soy nueva en esto asta tengo la máquina y todo configurada pero no me puedo meter ami cuenta de cricut
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Preferred solution: Ayuda a meterme a mi cuenta

Deb C Kwp

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Verified Buyer
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Verified Reviewer

Cricut Joy stopped working and the Power Cord Nightmare

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Cricut Joy stopped working and the Power Cord Nightmare

I bought the Joy for use for labels and vinyl stickers for my Daughters Bachelorette in June. I started having trouble with the power cord.

I'd have to hold it just right for it to work properly. Once the white light would illuminate it would immediately turn to red. I put it away for 3 months and 2 days ago took it back out Troubleshooting on Cricuts help page indicated changing plugs and or replacing the power source. I bought a new power cable.

It did not solve the problem.

I contacted customer care. I waited in que for 10 minutes before being given the option for a call back.

got the call back and the person on the line was clearly a trainee with a script. After repeating my problem, several times, telling her the exact steps i took, and giving her my email to access my account, the serial number of the machine (which i had to photograph and zoom jn to read, she told me that the Cricut i had was Unfortunately out of Warranty. I said its only 5 months old.

She put me on a 5 minute hold and came back and said that I was right it was still under warranty. Then she requested a Video of me plugging it into the wall to demonstrate the defect and to attach that to an email with the Ticket number she was creating. The email she sent me to respond to, had the Ticket number in the subject matter. I did it.

I sent 4 videos showing me plugging it into 2 different wall plugs in 2 different rooms using 2 different power cords. i waited and 3 hours later I got another phone call. She asked me to send her a photo of the Serial number and a piece of paper with the Ticket number and the Serial number written on it. I did it.

I sent the photo i had taken of the serial number which i asked if that was what she needed and an additional photo of my handwritten ticket number along with the serial number. (now mind you she is stumbling over a script and repeating herself many times in the process. I waited another hour and got another phone call She told me i needed to send a picture of the machine and the written out ticket. I said that I did.

She got flustered and said, No I need the machine next to the paper. I told her I had sent her videos of me plugging in the machine, plus a photo of the bottom of it with the serial number and y this time I was angry and asked if I could please speak to someone else. She said NO it would be 3 business days before I could talk to a supervisor or anyone else! i SAID YOU HAVE GOT TO BE KIDDING ME.

I frustratingly asked. What EXACTLY DO YOU NEED. A picture of the machine with a piece of paper with the hand written ticket number on it in the same photo. It took 4 hrs to get to this request.

I don't know if im getting my machine fixed or What... and Next month is Christmas!!

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User's recommendation: DO NOT PURCHASE

Lisa M Wbp

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Verified Reviewer

My active subscription

Hello. I have an active subscription, but Im being told I dont have an active subscription. Please look into this, theres projects that I need to get started on. And of course I cant make anything without paying for the items chosen. Thank you so very much. Lisa May
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Preferred solution: Just my subscription active

RW W Jqq

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Verified Reviewer
| map-marker Wasaga Beach, Ontario

Cricut sale

Cricut sale
Original review Nov 17, 2023
I just purchased your cricut maker 3 bundle plus subscription on nov 3 for 599.00 cdn. You now have it on sale today nov 5 for 579.00. Is there any way you can honor that price. I haven't received mine yet. Spent forever on chat being bumped back after I got to a certain spot then telling me via phone I have another 45 minute wait. Cannot get through to this company. Very aggravating. Now after still not getting through dropped price to 499.00.
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Gizelle Tnj
map-marker Kingston, Ontario

Machine won't connect to Bluetooth

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Hard to get problems resolved as there is no local establishment to go to & get repairs! Waiting on line takes a long time!
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User's recommendation: Love my machine

Sherra Yfn
map-marker Dodge City, Kansas

My cricut isn't touching the paper

My cricut isn't touching the paper
The blade is not touching any of the materials I insert. It is moving correctly. I have replaced the blade and when that did not work I replaced the housing for the blade. This did not help. I also unplugged and tried that. I also went to settings and changed the blade pressure. That did not work either.
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Diana E Ucs

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Verified Reviewer

Download issues

Cricut - Download issues
Not able to get Cricut Heat app download for making caps. Shows Welcome Diana Hat Press 3130 connected My Heat Presses Set up Heat Press I click on it Shows pic of Hat Press Searching for a Cricut Heat Press Own Heat Guide It takes me to Cricut Easy Press 2 How can I get the Cricut Heat for hats
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Loss:
$11

Preferred solution: Download to work

Anonymous
map-marker New York, New York

Cricut machine does not work .

The print and cut does not work. When you call the company they say they cant repair it. I only used once for print and cut. When they changed the soft ware thats when it stopped working. I have tried to calibrate it so many times. I am just tired and frustrated. The company gives for 25 dollars discount and suggests you buy another machine. so many people are having the same issue. And there is no solution.
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User's recommendation: Never buy the buy cricuit machine

Robyn L Asd

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Verified Reviewer

$12 fox but have to buy a brand new cricut

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$12 fox but have to buy a brand new cricut
$12 fox but have to buy a brand new cricut - Image 2
$12 fox but have to buy a brand new cricut - Image 3
$12 fox but have to buy a brand new cricut - Image 4
$12 fox but have to buy a brand new cricut - Image 5
$12 fox but have to buy a brand new cricut - Image 6

A roller is broken on my cricut machine and yes you can buy them on Amazon for $12 and fix it yourself BUT it is IMPOSSIBLE!!! There are a million tiny screws in the most inconvenient areas !!

I cut up my hand just trying to take the machine apart to fix a $12 issue !!! I couldnt even finish and WIll not be able to put the machine back together ! Again IMPOSSIBLE!! I called and they said we can give you $50 promo towards another machine ..

thats ridiculous! Cricut does not have ANY repair shops or people to work on these machines and no one can afford or want to throw away a $400 machine for a $12 fix ! They expect us to just throw it away and buy a new one whenever there is an issue !! Also I have only had the Cricut for 3 years and only have used it maybe 6 times !

I LOVE the cricut machine but there has to be something to make these machines better ! Not happy at all !

After the phone call with cricut they promised to call me back the same day after their management reviews my issue ! A week later and I still have not heard anything !

View full review
Loss:
$400
Pros:
  • Great product
Cons:
  • Cannot did a 12 dollar issue

Preferred solution: Full refund

3 comments
Guest

The circuit company is the worst. My machine can’t print and cut.

They offered me a 25 dollar discount to buy a new one. I was in the phone all day and even emailing the pictures and zoom. They have no solution to getting your machine fixed. I ask for a supervisor she suggest it was the mat.

Omg that don’t work. Even to delete design space . They don’t help you. This company is worth less I would love to sue.

A lot of people have the same problem and these machines are not cheap. I would never buy another cricuit it’s no wonder people are buying the silhouette

PATTY S Kbv

I am in the same boat. No option to repair their product. I think all customers with this same issue should consider a class action lawsuit.

Guest
reply icon Replying to comment of PATTY S Kbv

Yes I would be the first sueing them

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Anonymous
map-marker Irving, Texas

Ads are making design use impossible

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Cricut - Ads are making design use impossible

I love cricut, I have the family cricut, infusion ink press, cricut heat press, cricut joy, and another big cricut. I have the cricut vinyl, markers, cricut carrier, & cricut mats.

I have given yall so much money and am a loyal customer but for the love of all that's good please stop asking me to sign up for your cricut access membership every 10 seconds. I'm really good at cricut. I don't need a membership because I wouldn't ever benefit from it.

I custom design everything I do so please stop with the advertising harassment. Please please please, I use my cricut all the time and have for years so this pop up everytime is driving me crazy!!

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User's recommendation: Be prepared to be harassed on the design space every 10 seconds

1 comment
Guest

What better way to take your money for a product they won't fix.

Ermal Kgk
map-marker Río Grande, Puerto Rico

Error 1101

Cricut - Error 1101
Estaba trabajando y de repente salió error 1101 ??? ??? ??? ??? Ayúdenme por favor!!! Nadie responde el celular. Servicio al cliente no responde. Necesito ayuda. Estoy trabajando y no puedo hacer nada por el error 1101.
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Anonymous
map-marker Deltona, Florida

Machine is not hooking up to the Bluetooth

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Mark got me up and running in a few minutes! He was very professional. I am happy with my experience
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PATTY S Kbv

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Verified Reviewer
| map-marker Harrisburg, Pennsylvania

ITS A THROW AWAY MACHINE NO OPTION FOR REPAIR

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My Cricut is four years old, but hardly used until now since I am retired. Continually stops cutting midway through cut error says lost connection.

Called Cricut several times which was at least a hour wait each time. The last representative took over my laptop and tried several things which did not help. Now they say there is nothing they can do because its out of warranty which I get, but they do not do repairs or sell refurbished machines. So, do they think customers can just throw away a couple year old machine and send to the landfill every couple of years??

If they do not offer repairs, they should have to replace!! But no, every complaint you see on the Better Business Bureau, uses the same old reply, its over the one year warranty. I was told today that they now offer extended warrantys, but that doesnt help me and also leads me to believe that they realize they have a problem with a product that does not last. Come on Cricut!

This isnt Temu, a company where you know youre not getting quality made products. So do the right thing and admit these machines DO NOT LAST and stand behind your product and help out the hundreds of people that are having the same problem!!

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User's recommendation: Consider the above information before spending $200 and up on a product that does not offer repairs.

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