Unclaimed
Cricut
130K
CLAIMED LOSSES
1.3K
TOTAL REVIEWS
130K
PAGE VIEWS
10
ISSUES RESOLVED
Cricut Net Promoter Score (NPS)
53
high
NPS
-100
100
- 65% Promoters
- 24% Passives
- 12% Detractors
Cricut's estimated NPS of 53 considered to be high. 65% of users would likely recommend Cricut to a friend or colleague.
Customer Satisfaction
Cricut Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerSTAY AWAY FAR AWAY
I have been trying for weeks to get a solution to this problem I bought this dumb machine for $600 for cutting vinyl, I never used the writing tool until just recently I got in order for 600 to do invitations, The 1st card came beautiful, then it wouldn't write a straight line the arm was shaking uncontrollably, its been months looking for a solution, after 2 months the ( barely English speaking =india customer service) actually had the nerve to say the machine is outta of warranty SORRY go put a plant in your 600 dollar pos! The incompetent continued to say ARE YOU BUYING ANOTHER ONE IF SO I CAN GIVE YOU 20 PERCENT OFF! 
SHE ASKED IF I WOULD WASTE MORE HARD EARNED CASH FOR A COMPANY THAT TOOK MONTHS TO TELL ME TO *** MYSELF AND MY 600 DOLLARS!! STAY AWAY FROM THIS ILLEGITIMATE PRODUCT! NOOOOO SUPPORT NO CUSTOMER SERVICE THAT ACTUALLY SPEAKS ENGLISH NOR FROM AMERICA! ABSOLUTELY DISGRACE THIS COMPANY IS! LOOK INTO Silhouette much better product American company fabulous customer do not waste hundreds of dollars for a machine that won't last longer then 17 months! Ill always be posting reviews every day untill my 600 hundred dollars is met with the closing or return of my money User's recommendation: Do not buy
SHE ASKED IF I WOULD WASTE MORE HARD EARNED CASH FOR A COMPANY THAT TOOK MONTHS TO TELL ME TO *** MYSELF AND MY 600 DOLLARS!! STAY AWAY FROM THIS ILLEGITIMATE PRODUCT! NOOOOO SUPPORT NO CUSTOMER SERVICE THAT ACTUALLY SPEAKS ENGLISH NOR FROM AMERICA! ABSOLUTELY DISGRACE THIS COMPANY IS! LOOK INTO Silhouette much better product American company fabulous customer do not waste hundreds of dollars for a machine that won't last longer then 17 months! Ill always be posting reviews every day untill my 600 hundred dollars is met with the closing or return of my money User's recommendation: Do not buy
ID
Pros
- No pros
Loss
$1000
Preferred solution
Full refund
Cancel transaction
I was charged $102.59 and I did not buy anything to have this charge! I reached out to the company and nobody has got in contact with me, but they was paid so not a big deal to them!
User's recommendation: Your out of luck if you need customer service with this company.
ID
Location
Memphis, Tennessee
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerHORRIFIC
Where do I start? 1st Im forced to pay for this worthless subscription ( with horrible designs) If u create with their fonts and cancel you have to start over! 2nd the customer service is worse than BAD! 2 MONTHS I'M TRYING TO GET HELP, the calls go overseas to people you CAN NOT UNDERSTAND! I created a card with the writing tools, when I began the 2nd the writing was shaking until it was unreadable, obviously it's broken, THIS MACHINE IS USELESS TO ME WITHOUT THE TOOL!
User's recommendation: TRY DIFFERENT OPTIONS.
ID
Preferred solution
A solution
New Reviewer
Troubleshoot
I purchased the Cricut maker in October purchased a brand new computer in December. Ive had nothing but trouble setting us up and when I finally did try to set it up today Im being told that gonna cost me $99 to hunt for a year to have the S block turned off on my computer. I wasnt aware of extra charges when I purchased this cricket maker which was almost $400.
ID
Loss
$99
Preferred solution
Not to have to pay someone $99 for 1yr just to set this machine up
Design space would not open.
Representative walked me through the process with great success! I was able to create the projects for my grandsons first birthday.
User's recommendation: Rep was very patient and helpful with my problem.
ID
Location
Warren, Ohio
New Reviewer
Lost account for design space! Created a new Email address and Password , now I have lost my saved images probably because of my new email address!
I am allowed to go on Cricut Design Space but unable to establish my new email address and password.
ID
Location
Minneapolis, Minnesota
I have tried everything I was told to try with no luck
I am so disappointed with your company I got the cricut for Christmas from my sons and I used 1 time with success now it will not cut I have tried everything this was for my buisness and no I am at a loss Thank you
ID
Location
Smyrna, Delaware