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Top Question
#67227

Can I get a partial refund?I have only had my cricut for a few weeks. I have used one before so I knew I would love it and went ahead and purchase a full year of cricut access.

I was right and I did love it. However on April 10th my entire house burned and my explore 2 was destroyed. I hadn't had a chance to send in the warranty yet and had no renters insurance on my house. Now that I will have to replace literally everything I own I won't be able to replace my cricut explore for a while and was wondering if I could get a partial refund on the access subscription.

At this point ever penny is helping my family. Thank you.

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Answer:
by #2014372


Unfortunately there isn't any information about Cricut partial refund. It is better to contact Cricut customer service. You can reach them via email at support@cricut.com.

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Question:
#68167

How can I contact Cricut if I’m living in the Philippines?I purchased my Cricut Maker from Amazon US. I love here in the Philippines.

I filed a complain about the upper door and front door not opening and closing properly. They gave me a ticket number for reference bit haven’t heard since.

Really need to know what to do with the machine. I really need to resolve this ASAP.

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Answer:
by #2012292


Unfortunately, Cricut does not provide any information about if there are any Cricut offices in the Philippines on the company website. Please contact the Cricut customer care team for assistance. You may reach out to them by email at support@cricut.com.
Support is provided Monday — Friday: 9AM - 8PM EST.

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Question:
#65712

Can you email me back?I'm not sure how to connect my cricut explore air 2 up to my computer there is not tutorial or manual that will help, I have a HP computer.

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Answer:
by #2000844

According to the Cricut help section, to set up your Cricut Explore or Cricut Maker machine you should follow these steps:
  • plug in the machine and power it on;
  • connect the machine to your computer with the USB cord or pair it via Bluetooth;
  • go to design.cricut.com/setup in your browser;
  • download and install Design Space for Desktop;
  • follow the on-screen instructions to sign in or create your Cricut ID, and set up your new machine;
  • you should know the setup is complete when you are prompted to do a test cut.

If you still have any issues with your Cricut machine, please contact the Cricut customer care team:
  • via the company's social networks.

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Question:
#64866

How to get messages to stop.

As soon as I get to point to print/cut I get message about payment.... I just recently started the free trial... please help?

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Answer:
by #1996648

According to the Cricut help section, you should be able to manage your Cricut plans through your cricut.com account:
  • sign in to your account at cricut.com;
  • click on the person icon;
  • select 'My Account' to access your account details;
  • select Memberships from either the left navigation menu or the links under the My Account section;
  • select Cancel to stop the subscription renewal.

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Question:
#60186

Where to get a new code , that was supposed to in the box with the cricut''.

Code not in box. I have the cricut maker S/N Q250********.

M/NCXPL301. Is there a way that you could send me the code or give me a new one I am very disappointed that I am unable to connect USB

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Answer:
by #1971500

Unfortunately, Cricut does not provide any information about how to get a new code on the company website. However, according to the Cricut help section, the serial number of your Cricut machine should be available on the underside tag of the machine. The serial number should be a 12 character alpha-numeric code.
To get more information about your Cricut machine, please contact the Cricut customer care team:
  • by phone at (877) 727-4288 (toll-free number within the United States);
  • via the company's social networks.

Support is provided Monday — Friday: 9AM - 8PM EST.

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Question:

How do I order a new pen housing for my explorer?I naught a pre owned explorer, the pen housing is loose and doesn’t grab the pen. Thank you Christina

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Answer:
by #1969169

You can find a Multi Pen Adapter Made for Use with Cricut Explore, Cricut Explore Air at Amazon. With this Pen Adapter you can use most any pen, marker, sharpie or whatever you choose up to a 1/2' in diameter. There are no height restrictions with the pens or markers you use.

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Question:
#59668

How do I save my project ? It’s not working.

Why can I not save my projects is says internet or call Cricut care ... I have internet access...

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Answer:
by #1971561

In order to save your project you should:
  • Navigate to the My Projects page and select the three dots on the project tile you want to save. Then select Save for Offline.
  • You will see a small computer icon on any of the project tiles that are successfully saved for offline use.
  • The first time you save a project in Design Space for Desktop you will be prompted with a save settings dialogue to choose how you would like to save projects from that point forward.

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Question:
#59021

Why isnt the text icon working?I can't use the (TEXT) on design space not an option and it continues to buff please help i even did the update

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Answer:
by #1965875

Insert text onto the Canvas by selecting the Text tool from the panel on the left side of the Canvas.
On the iOS or Android App, select Text at the bottom-left of the screen.
  • Windows/Mac: The Text Edit bar and a text box will appear.

  • iOS/Android: The font list will open.

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    Question:
    #50486

    Why are they're a charge for fonts that I was getting with my monthly payment.

    I am paying the monthly fee of $9.95 and now they are charging for alot of the fonts that I was getting with my subsription. What am I paying for if now I'm getting charged for them. I have alot of things saved but now I have to pay for the fonts if I want to keep them.

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    Answer:
    by #1921291


    In order to clear your situation with payments it is better to contact Cricut customer support. You may reach their reps by phone at 877 727 4288 or via live chat.

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    Question:
    #48828

    New Desktop Design Space Application Not Working.

    I can not access any of my projects on the new Desktop Design Space 5.11.57. I can not get through on the phone with Cricut and they have not answered any of my email requests. Is anyone else having the same problem

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    Answer:
    by #1932833

    I have a chromebook, but downloaded the app and I still can't get access on the chromebook or my android, but yet I have an account but can't do nothing else. I can't sign in to design it keeps telling me bad username or password which is not the problem. I'm at wits end. Don't know what to do. I'm not about to buy another laptop. And I don't want feel like I wasted my money buying this cricut that's fresh out the box.

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